FAQ

What time is check-in and check-out?

Check-in: 15:00 to 24:00 / Check-out: 06:00 to 11:00(The above times may differ depending on your accommodation plan or contract.)* Staff will not be on duty after 24:00 for check-ins or before 06:00 for check-outs, so ring the bell located on the front desk for service.

Is it possible to extend the check-out time?

Ask directly at the hotel.

Can you take care of our luggage if we arrive before the check-in time?

The lockers are located at the lobby.
Though we do not take responsibilty for keeping items.

Do we need to pay anything when checking in?

It is necessary to pay all accommodation costs in advance at the Hotel Tavinos.
You are therefore requested to prepare either cash or credit cards (one-time payment only accepted with credit cards).

Is it okay to have our luggage delivered to the hotel?

Ask directly at the hotel.

Can we send our luggage elsewhere from the hotel?

Ask directly at the hotel.

What should I do to be assigned a room on an upper floor?

f you request an upper floor when making your reservation,  we will do our best to accommodate you.
However, there are limits to the number of room available,  so note that we may not be able to help you.

Do I have to pay extra if I stay with my children?

There are no extra charges if you sleep in the same bed.

Is it possible to stay at the hotel with our pet?

Pets are not permitted to stay in the hotel. 
However, no such rule is in place for seeing-eye dogs and other service dogs.

What is the hotel tax in Tokyo?

Check the following website operated by the Tokyo Bureau of Taxation.