{"id":53,"date":"2025-10-21T20:05:10","date_gmt":"2025-10-21T11:05:10","guid":{"rendered":"https:\/\/hoteltavinos.com\/en\/?page_id=53"},"modified":"2026-02-10T14:07:15","modified_gmt":"2026-02-10T05:07:15","slug":"terms","status":"publish","type":"page","link":"https:\/\/hoteltavinos.com\/en\/terms\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"<section class=\"c-section-box -white lazyblock-section-box-Z1zso8h wp-block-lazyblock-section-box\">\n      <div class=\"c-section-box__inner\">\n      \n<div class=\"c-text-box lazyblock-text-box-ZsHgP7 aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>Companies, organizations and individuals who use the Online Accommodation Booking Service (hereinafter referred to as &#8220;the Service&#8221;) provided by WHG HOTEL TAVINOS INC. (hereinafter referred to as &#8220;the Company&#8221;) are required to comply with the following Online Accommodation Booking Service Terms of Use.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 1 Application of These Terms of Use<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-ZODcXS aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>These Terms of Use apply to the Company and users of the Service as defined in Section 2 (hereinafter referred to as &#8220;Users&#8221;).<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 2 The Service<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Zs8XWv aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>The Service refers to the service for accepting online applications by Users who use the method prescribed by the Company to make a booking at accommodation facilities provided by the Company.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 3 Conditions of Using the Service<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Z2qaMYx aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>Users who use the Service must comply with these Terms of Use.<br>A User who uses the Service to book accommodation is asked to register their name, address, phone number and email address etc.<br>Users acknowledge that the content of the accommodation service provided through the Service is limited, and they may not request additional services or price discounts.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 4 Formation of an Accommodation Agreement<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Z1EgF0h aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>Your accommodation booking via the Service is completed when your booking number appears in your browser or when an email confirming the details of the accommodation booking is issued, and at that point in time an Accommodation Agreement is formed between the accommodation facility and the User.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 5 Cancellation of a Booking by the Company<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Z10FWtD aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>Notwithstanding the provisions of the preceding Section, if the Company decides that a User who has applied to book accommodation has infringed against these Terms of Use or has performed any act that is prohibited under Section 6, the Company may cancel the User&#8217;s accommodation booking without prior notice.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 6 Prohibited Acts<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Zk3I8a aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>The following acts are prohibited when using the Service.<\/p>\n      <\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Making a false or illegitimate application when booking accommodation.<\/li>\n\n\n\n<li>Applying to book accommodation for another party without their permission.<\/li>\n\n\n\n<li>Unreasonably interfering with operation of the Service and causing disadvantage to the Company or performing an act that raises concern of such interference.<\/li>\n\n\n\n<li>Infringing against the rights of another User or a third-party, causing them to sustain loss, or performing an act that raises concern of such infringement.<\/li>\n\n\n\n<li>Using the Service for a commercial purpose such as a reseller or intermediary for profit.<\/li>\n\n\n\n<li>Performing any act contrary to public morals or any illegal act, or performing any act that raises concern of such behavior.<\/li>\n\n\n\n<li>In addition to the above, performing any other act the Company considers inappropriate.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Section 7 Canceling or Changing a Booking<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-TjqWH aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>If a User wishes to cancel or make a change to an accommodation booking, they should contact the accommodation facility using the Company&#8217;s online booking system or by telephone. A User who cancels all or part of an accommodation booking must pay penalties (cancellation fee) as described below based on the accommodation provisions prescribed by the accommodation facility, except that if specific amounts for penalties are prescribed in the accommodation plan, those penalties shall apply.<\/p>\n      <\/div>\n\n\n<h4 class=\"wp-block-heading\">Penalty rates (cancellation fee) as a ratio of the accommodation fee.<\/h4>\n\n\n  <div class=\"c-column -two lazyblock-column-wrapper-Z1FFkiq wp-block-lazyblock-column-wrapper\">\n    \n<div class=\"c-column__item lazyblock-column-item-Z1Fsrft wp-block-lazyblock-column-item\">\n  \n\n<h5 class=\"wp-block-heading\">(1) Normal time (other than event periods)<\/h5>\n\n\n\n<figure class=\"wp-block-flexible-table-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th style=\"text-align:center\">Date of cancellation<\/th><th style=\"text-align:center\">Cancellation fee<\/th><\/tr><tr><td style=\"text-align:center\">2 or more days before reservation<\/td><td style=\"text-align:center\">No cancellation fee<\/td><\/tr><tr><td style=\"text-align:center\">Day before reservation<\/td><td style=\"text-align:center\">20%<\/td><\/tr><tr><td style=\"text-align:center\">Day of reservation<\/td><td style=\"text-align:center\">80%<\/td><\/tr><tr><td style=\"text-align:center\">No show<\/td><td style=\"text-align:center\">100%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<\/div>\n\n<div class=\"c-column__item lazyblock-column-item-11Jqmp wp-block-lazyblock-column-item\">\n  \n\n<h5 class=\"wp-block-heading\">(2) Event period*<\/h5>\n\n\n\n<figure class=\"wp-block-flexible-table-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th style=\"text-align:center\">Date of cancellation<\/th><th style=\"text-align:center\">Cancellation fee<\/th><\/tr><tr><td style=\"text-align:center\">At least 61 days in advance<\/td><td style=\"text-align:center\">No cancellation fee<\/td><\/tr><tr><td style=\"text-align:center\">8 to 60 days before reservation<\/td><td style=\"text-align:center\">50%<\/td><\/tr><tr><td style=\"text-align:center\">Day of reservation to 7 days before reservation<\/td><td style=\"text-align:center\">100%<\/td><\/tr><tr><td style=\"text-align:center\">No show<\/td><td style=\"text-align:center\">100%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<\/div>\n\n  <\/div>\n\n\n<div class=\"c-text-box lazyblock-text-box-1m0s1 aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p class=\"c-annotation\">\u201cEvent period\u201d refers to the period in which a large-scale event (such as a fireworks festival, concert, sport competition, expo, etc.) is to be held in the area around the hotel. The dates of such a period will be determined by the hotel and announced in advance.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 8 Information on Users<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Z26eP14 aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>Except for the reasons listed following, the Company may not disclose to any third party, personal information or the usage history of a User the Company learns in the course of providing the Service.<\/p>\n      <\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>When requested to disclose such information by a government organ with legitimate authority.<\/li>\n\n\n\n<li>When disclosing such information with the approval of the individual concerned.<\/li>\n\n\n\n<li>When necessary to deal with an emergency.<\/li>\n<\/ul>\n\n\n<div class=\"c-text-box lazyblock-text-box-HYxNb aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>The Company may use the information of registered Users for the purpose of analyzing trends of usage of the Service.<br>In this case, the Company will not disclose personal information or the usage history of a User by a method that enables the company, organization or individual concerned to be identified. Users\u2019 personal information is handled by the Company based on the Company\u2019s Personal Information Protection Policy.<\/p>\n      <\/div>\n\n<div class=\"c-btn-wrap lazyblock-btn-wrap-3jBs1 aligndefault aligndefault  wp-block-lazyblock-btn-wrap\">\n  \n<a class=\"c-basic-btn -blank lazyblock-basic-btn-Z1EITLf wp-block-lazyblock-basic-btn\" href=\"https:\/\/fujita-kanko.com\/privacy-policy\/\" target=\"_blank\">Personal Information Protection Policy<\/a>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 9 Payment<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Z1yOmmr aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>Charges for the accommodation booked through the Service will be notified to the User in the email sent by the Company to the User confirming the details of the booked accommodation. The User must pay the accommodation charges at the accommodation facility when they check in using the payment method prescribed by the accommodation facility. If there are ancillary charges for the accommodation other than the charges notified in the confirmation email sent by the Company, the User shall pay those to the accommodation facility.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 10 Suspension of the Service<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Z2dTY3z aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>In the following cases, the Company may temporarily suspend the Service without prior notice.<\/p>\n      <\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>In order to perform maintenance checks, repairs or modifications etc. to servers.<\/li>\n\n\n\n<li>If a system or equipment etc. required to provide the Service fails.<\/li>\n\n\n\n<li>If a temporary system suspension is required in order to repair or do a version upgrade etc. of a computer program.<\/li>\n\n\n\n<li>If there is a communication failure due to an Internet problem.<\/li>\n\n\n\n<li>In the event of some other unavoidable circumstance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Section 11 Disclaimer<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-ZiUv1W aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>The Company accepts no liability in the event that a User causes trouble or loss to another party through usage of the Service and the parties concerned must resolve any such issue among themselves. Further, the Company accepts no liability for any inconvenience or loss affecting a User due to being unable to use the Service because of a reason as prescribed in Section 10 or a problem with the state of the communications network etc.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 12 Changes to These Terms of Use<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-Z1AYtKI aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>The Company may change these Terms of Use whenever necessary without prior notice to Users. By continuing to use the Service after any such changes to the Terms of Use, a User is deemed to have accepted the newly changed Terms of Use.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 13 Consultations<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-1su6HP aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>If any problem should arise in the course of usage of the Service concerning a matter not prescribed in these Terms of Use, the parties shall consult in good faith to resolve the issues.<\/p>\n      <\/div>\n\n\n<h2 class=\"wp-block-heading\">Section 14 Court of Jurisdiction<\/h2>\n\n\n<div class=\"c-text-box lazyblock-text-box-1r1ktW aligndefault aligndefault  wp-block-lazyblock-text-box\">\n            <p>Any dispute that arises in relation to usage of the Service that is unable to be resolved through consultations between the parties, shall be resolved in accordance with the laws of Japan at the court having jurisdiction over the area in which the Company has its address.<\/p>\n      <\/div>\n\n<div class=\"c-text-box -right lazyblock-text-box-W0UVg align-right align-right  wp-block-lazyblock-text-box\">\n            <p>Effective as of January 17, 2019.<\/p>\n      <\/div>\n\n    <\/div>\n  <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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