The Service refers to the service for accepting online applications by Users who use the method prescribed by the Company to make a booking at accommodation facilities provided by the Company.
A User who uses the Service to book accommodation is asked to register their name, address, phone number and email address etc.
Users acknowledge that the content of the accommodation service provided through the Service is limited, and they may not request additional services or price discounts.
Your accommodation booking via the Service is completed when your booking number appears in your browser or when an email confirming the details of the accommodation booking is issued, and at that point in time an Accommodation Agreement is formed between the accommodation facility and the User.
The following acts are prohibited when using the Service.
If a User wishes to cancel or make a change to an accommodation booking, they should contact the accommodation facility using the Company's online booking system or by telephone. A User who cancels all or part of an accommodation booking must pay penalties (cancellation fee) as described below based on the accommodation provisions prescribed by the accommodation facility, except that if specific amounts for penalties are prescribed in the accommodation plan, those penalties shall apply.
Penalty rates (cancellation fee)
as a ratio of the accommodation fee.
|Cancellation notice the previous day||20%|
|Cancellation notice on the day||80%|
※Cancellation Charge during the event
|60 Days Prior to 8 Days Prior||50%|
|7 Days Prior to Accommodation Day||100%|
Except for the reasons listed following, the Company may not disclose to any third party, personal information or the usage history of a User the Company learns in the course of providing the Service.
Charges for the accommodation booked through the Service will be notified to the User in the email sent by the Company to the User confirming the details of the booked accommodation. The User must pay the accommodation charges at the accommodation facility when they check in using the payment method prescribed by the accommodation facility. If there are ancillary charges for the accommodation other than the charges notified in the confirmation email sent by the Company, the User shall pay those to the accommodation facility.
In the following cases, the Company may temporarily suspend the Service without prior notice.
The Company accepts no liability in the event that a User causes trouble or loss to another party through usage of the Service and the parties concerned must resolve any such issue among themselves. Further, the Company accepts no liability for any inconvenience or loss affecting a User due to being unable to use the Service because of a reason as prescribed in Section 10 or a problem with the state of the communications network etc.
Any dispute that arises in relation to usage of the Service that is unable to be resolved through consultations between the parties, shall be resolved in accordance with the laws of Japan at the court having jurisdiction over the area in which the Company has its address.