FAQ｜HOTEL TAVINOS【Official】

What time is check-in/check-out?: Check-in>3:00 p.m. ~
Check-out> ~ 11:00 a.m.

Do you have a room cleaning service everyday？: To be kind to our Planet and her resources during your stay instead of usual daily cleaning service, we only exchange your towels and take out your garbage.
However, once every 3 days (counting since the day after check in) we also change bed sheets and clean up your bathroom (free of charge).
If you want a daily cleaning service (2200JPY/night), please put a [Cleaning Card] on your door.

Can I send baggage to the hotel?: If you are sending baggage to the hotel, please write both the “Date of stay” and “Name of guest” on the invoice and send it to the following address:

◎ Hotel Tavinos Hamamatsucho
1-13-3 Kaigan, Minato-ku, Tokyo 105-0022 Japan
Tel.: +81-3-6837-6863

◎ Hotel Tavinos Asakusa
2-18-8 Asakusa, Taito-ku, Tokyo 111-0032 Japan
Tel.: +81-3-6837-6867

◎ Hotel Tavinos Kyoto
612 Azuchicho, Kawaramachi-dori Gojo Agaru, Shimogyo-ku, Kyoto 600-8040 Japan
Tel.: +81-75-320-4111

* Please note that we cannot accept refrigerated or frozen products, dangerous goods, or packages that require cash on delivery.
* Mail order pickup is only allowed if the goods are already paid for.

Can I send baggage from the hotel?: Our hotel does not handle outgoing deliveries.
Please use the convenience store on the first floor.

Can I bring my pet with me to stay at the hotel?: We do not allow guests to bring pets to stay with them.
An exception is made for guide dogs and service dogs.
If you are bringing a guide or service dog, we request that you contact us in advance.

Are early check-in and late check-in/check-out available?: Early check-in: Depends on room availability.
Time: 1:00 p.m. at the earliest
Price: ¥1,100/hour (incl. tax)

Late check-in: If you will arrive after midnight, please contact us.

Late check-out: Depends on room availability.
Time: 2:00 p.m. at the latest
Price: ¥1,100/hour (incl. tax)

Do you have a cleaning service?: Our hotel does not offer a laundry service.
(You can use the coin-operated laundry for a fee.)

Do you have a laundry service or coin-operated laundry?: There is a paid coin-operated laundry machine (washer-dryer) in the hotel.
(Detergent is added automatically.)

Does the entrance have a curfew?: To prevent crime, we lock the front entrance between midnight and 6:00 a.m.
If you need to get in after midnight, please use the intercom beside the entrance.
(After check-in, you can get in and out using your room key card.)

Are there vending machines?: The vending machines are located in the laundry area on the second floor.

Do you provide children’s pajamas?: Unfortunately, pajamas are not offered in kids’ sizes.

Is there a parking lot?: Unfortunately, our hotel does not have a parking lot.

Can I get breakfast service?: Sorry, but our hotel does not serve breakfast.
* Bread (limited quantity; 6:30 to 10:00 a.m.) and coffee (6:30 a.m. to midnight) are offered to overnight guests free of charge.

Does the hotel have a store to buy food and drinks?: There is a convenience store on the first floor.

Is the accommodation tax charged separately?: The accommodation tax is included in your accommodation charge.

Do I need to have money when checking in?: At Hotel Tavinos, your accommodation charge is paid in advance.
Please have cash, credit card, or QR payment method (payment in full only) on hand.

If I have a child with me, does it cost extra?: No extra charge will be applied for one child under 6 sharing a bed with a parent.

Can I pay using electronic payment?: We accept the following electronic payment methods:
PayPay, Alipay, LINE Pay, WeChat Pay, au Pay, Merpay, d Pay

Can I get a receipt?: If you made your reservation by telephone or on our official website, we will issue you with a receipt.
If you made your reservation on a different website or through a travel agency, please contact the party through which you made your reservation (through which you paid).

If I arrive before my check-in time, can I deposit my bags with the hotel?: Please use the self-service cloakroom in the lobby.
However, we cannot accept valuable or breakable items.

Can I use the Internet in my room?: There is free Wi-Fi throughout the entire hotel, including guest rooms.

Is there a refrigerator in my room?: None of the rooms in our hotel have refrigerators.
If you need to use a refrigerator at any point while you are with us, please ask at the front desk.

Can the windows in the rooms be opened?: You can open your room’s window yourself, so please do so if you require ventilation or the like.
(The windows are built in a way that prevents them from being fully opened.)

Can I smoke in my room?: Smoking is prohibited throughout the hotel, including all guest rooms. We do not have a smoking area.

Can I attach an HDMI cable to the TV?: Unfortunately, the TVs do not have HDMI ports. We apologize for the inconvenience.

Do the rooms come with baths and toilets?: All guest rooms have a shower room and toilet.

Do you have any barrier-free rooms?: Yes. You can book a barrier-free room through our official website.

Is there storage space in the rooms?: Suitcases and other large baggage can be stored under the bed.

Can unaccompanied minors use the hotel?: It is allowable for minors (those under the age of 20) to stay in the hotel without being accompanied by an adult, but they will need to submit a permission slip from someone with parental authority.
The permission slip can be downloaded here.