When are cancellation fees applied?
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- When are cancellation fees applied?
When are cancellation fees applied?
2025-10-22
Cancellation fees are applied when you cancel a reservation as follows.
Please note this before making or cancelling a reservation.
(1) Normal time (other than event periods)
| Date of cancellation | Cancellation fee |
|---|---|
| 2 or more days before reservation | No cancellation fee |
| Day before reservation | 20% |
| Day of reservation | 80% |
| No show | 100% |
(2) Event period*
| Date of cancellation | Cancellation fee |
|---|---|
| At least 61 days in advance | No cancellation fee |
| 8 to 60 days before reservation | 50% |
| Day of reservation to 7 days before reservation | 100% |
| No show | 100% |
“Event period” refers to the period in which a large-scale event (such as a fireworks festival, concert, sport competition, expo, etc.) is to be held in the area around the hotel. The dates of such a period will be determined by the hotel and announced in advance.